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Confidentiality
Why we collect information about you?
We keep records of any care or treatment you receive from the NHS. These records contain basic information about you. It is important for us to keep these records to ensure you receive the best possible treatment from us.
How we keep your records confidential
Your records are kept in a safe place in the surgery either on computer or paper files. Receptionists and secretarial staff are responsible for keeping your records, and will access them from time to time.
Other Agencies
On the odd occasion you may be receiving treatment from other agencies, we may need to share some information so that we can work together for your benefit. We cannot give details without your permission.
We will not, without good reason, give your medical details over the phone unless we are certain of who we are talking to.
Freedom of Information
Access to your records will be limited to staff that care for you including the medical secretaries.
GP Earnings
All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.
The mean earnings for GPs working in Hillside House Surgery in the financial year ended 31st March 2021 was £106,238 before deduction of employee’s superannuation contributions, tax and National Insurance. This is the average pay for the 1 full-time GP and 1 GP locum who worked in the practice for more than 6 months during that year.
Terms and Conditions
Our Responsibility To You
You will greeted courteously and have a right to confidentiality. You will receive an appointment with a doctor within 48 hours. For routine appointments you can request a doctor of your choice. You have a right to see your medical records subject to the limitations of the law. You will be seen the same day if you have an urgent problem.
Your Responsibility To Us
Tell us of any change of name, address and telephone number so our records are accurate. Please treat all surgery staff with respect, we are doing our job. If you cannot keep your appointment please let us know as someone else may need it. Please use the tear off slip to request a repeat prescription.