We endeavour to provide a high standard of service for our patients. If you have any complaints, concerns or can suggest any improvements plesae contact Lisa Shacklock (Practice Manager) in writing at the address below:

​Hillside House Surgery

The Bluebell Centre
Bluebell Lane
Liverpool
L36 7XY

Tel: 0151 489 4539
Tel: 0151 511 5930

We operate a practice complaint procedure as part of the NHS system of dealing with complaints.  Alternatively, you can ring PALS (Patient Advice & Liaison Service) on 0800 218 2333.