Our Patient Charter sets out what you can expect from us — and what we ask of our patients in return. It helps us work together so we can provide the best possible care for everyone.
We ask that you
- Treat all staff and other patients with courtesy and respect.
- Use appointments responsibly and let us know as soon as possible if you are unable to attend.
- Provide accurate and up-to-date information about your health and personal details.
- Follow medical advice and prescribed treatment, or discuss any concerns with us.
- Use NHS resources wisely so that we can care for everyone who needs us.
- Be patient and understanding – demand for NHS services is high, and we will always do our best to help.
- Give us constructive feedback to help us improve our services.
Working together
This charter is a two-way agreement. By working together with mutual respect and understanding, we can ensure the best possible care and experience for all our patients.
If you need this information in another format (large print, easy-read, different language), please contact the practice reception and we will do our best to help.
For full national guidance, is available on the NHS England patient information page: https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/