Practice Policies & Patient Information
Confidentiality
Why we collect information about you?
We keep records of any care or treatment you receive from the NHS. These records contain basic information about you. It is important for us to keep these records to ensure you receive the best possible treatment from us.
How we keep your records confidential
Your records are kept in a safe place in the surgery either on computer or paper files. Receptionists and secretarial staff are responsible for keeping your records, and will access them from time to time.
Other Agencies
On the odd occasion you may be receiving treatment from other agencies, we may need to share some information so that we can work together for your benefit. We cannot give details without your permission.
We will not, without good reason, give your medical details over the phone unless we are certain of who we are talking to.
Freedom of Information
Access to your records will be limited to staff that care for you including the medical secretaries.
GP Earnings
All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice. The mean earnings for GPs working in Hillside House Surgery in the financial year ended 31st March 2021 was £106,238 before deduction of employee’s superannuation contributions, tax and National Insurance. This is the average pay for the 1 full-time GP and 1 GP locum who worked in the practice for more than 6 months during that year.
Patient Charter
Our Patient Charter sets out what you can expect from us — and what we ask of our patients in return. It helps us work together so we can provide the best possible care for everyone.
We ask that you
- Treat all staff and other patients with courtesy and respect.
- Use appointments responsibly and let us know as soon as possible if you are unable to attend.
- Provide accurate and up-to-date information about your health and personal details.
- Follow medical advice and prescribed treatment, or discuss any concerns with us.
- Use NHS resources wisely so that we can care for everyone who needs us.
- Be patient and understanding – demand for NHS services is high, and we will always do our best to help.
- Give us constructive feedback to help us improve our services.
Working together
This charter is a two-way agreement. By working together with mutual respect and understanding, we can ensure the best possible care and experience for all our patients.
If you need this information in another format (large print, easy-read, different language), please contact the practice reception and we will do our best to help.
For full national guidance, is available on the NHS England patient information page: https://www.england.nhs.uk/long-read/you-and-your-general-practice-english/
Terms and Conditions
Our Responsibility To You
You will greeted courteously and have a right to confidentiality. You will receive an appointment with a doctor within 48 hours. For routine appointments you can request a doctor of your choice. You have a right to see your medical records subject to the limitations of the law. You will be seen the same day if you have an urgent problem.
Your Responsibility To Us
Tell us of any change of name, address and telephone number so our records are accurate. Please treat all surgery staff with respect, we are doing our job. If you cannot keep your appointment please let us know as someone else may need it. Please use the tear off slip to request a repeat prescription.
You and Your General Practice
Please click here for more information